Reviews

Very friendly and courteous. We were kept in formed through out our service.

Had a great experience, currently I’m walking with crutches. The gentleman, opened the door without hesitation and was very courteous. Break room was presentable and clean with all refreshments provided

Came in for service on my 2013 equinox. Atmosphere, nice . Also I was treated so nicely when I had arrived. When I had returned to have new tires and my alignment done, I was in and out very fast, so I was pleased with that

Wait time was reasonable, pleased with work done.

Purchased a Chevy Tahoe brand new in 2019. Service has been consistent until this past visit. The tires (Continental Eco Plus) sold with the vehicle are rated for having 70,000 mile tread life. This visit, with only 30,500 miles, the tires FAILED state inspection. I was informed that I'd need to contact Continental Tire to file a claim to prorate the remaining mileage toward the purchase of a new tire. After doing ALL the leg work, I have STILL not received a call from the service department regarding this issue (appointment was 2/5/22). ALL THEY HAVE TO DO IS CALL 1-800-847-3349, GIVE CONTINENTAL MY CLAIM #, VERIFY THE TIRES FAILED INSPECTION, AND PROVIDE ME WITH AN ESTIMATE ; TO SPEND "MY" MONEY. Can you make it make sense? Is customer service even a thing nowadays? Btw, I've purchased (2) vehicles from this same dealer, and serviced even more here. Funny thing is... This type of behavior among "service/ retail" employees has been worse and worse over the years across New Bern. I'm seriously ready to keep ALL of my money out of the local economy. I never have these issues in Greenville, Morehead City, or any other surrounding area.

It was a very pleasant experience. From beginning to end, the associate (Tim James) that I worked with was very helpful & knowledgeable. He addressed all questions & concerns that I had in a very professional manner. Did not pressure me & made me feel that my business was appreciated.

Staff is friendly. Enjoy the beverage section while waiting on my truckl

Great service!

Took 21/2 hours to change the oil. Usually in and out in an hour. Claimed they had to figure out how to lift the truck was the delay. But never had that issue before

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