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  • Stephen F

    POLLOCKVILLE, NC | 2022 Chevrolet 1500 Silverado LTD
    Confirmed Service Review
    May 15, 2023
    On time service, friendly and helpful staff.

  • Dana O

    NEW BERN, NC | 2017 Cadillac XT5
    Confirmed Service Review
    April 14, 2023
    Had diagnostic completed

  • Evelyn G

    VANCEBORO, NC | 2022 Chevrolet 1500 Silverado
    Confirmed Service Review
    April 13, 2023
    the staff was very helpful and friendly. the shuttle was able to take me to a nearby area as well. thank you

  • Robert W

    NEW BERN, NC | 2019 Chevrolet 1500 Silverado
    Confirmed Service Review
    March 31, 2023
    Outstanding visit,excellent service.

  • Nicholas M

    FARMVILLE, NC | 2015 Chevrolet 1500 Silverado
    Confirmed Service Review
    March 17, 2023
    Poor communication amongst employees. Poor communication with customers. Wasting my time when I could have been at work. Brought my truck up there to get a part installed and it sat there all day while I waited and nothing happened. Then gave me excuses as of why it wasn’t installed they day after and finally installed on the third day and I had to keep calling to check on it instead of them calling me to let me know what was going on

    Response from CHEVROLET OF NEW BERN

    March 17, 2023
    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. I want to thank you for sharing your experience with us and will use your feedback as a coachable moment with our team. As unforeseen circumstances can arise we try to accommodate our customers with alternate transportation as we did in your situation. We also waived the fuel and cleaning fee. We try to go above and beyond with all customer interactions and we are truly sorry that you feel that your service experience was less than exceptional. Warmest Regards, LeeAnn Krauss Fixed Operations Director

  • David W

    NEW BERN, NC | 2019 Chevrolet 1500 Silverado
    Confirmed Service Review
    February 15, 2023
    no comments

  • Marcelo A

    NEW BERN, NC | 2014 Chevrolet 1500 Silverado
    Confirmed Service Review
    January 10, 2023
    Good service nice waiting room and well mannered customer service would recommend ..,

  • Teri W

    NEW BERN, NC | 2019 Chevrolet Trax
    Confirmed Service Review
    December 30, 2022
    Had service done on vehicle. Was not offered complimentary car wash. When I go get my Pathfinder done Nissan does a complimentary car wash. Also had to wait 2.5 hours for oil change. Just not what I expect for Chevrolet.

  • Paul N

    NEW BERN, NC | 2021 GMC 1500 Sierra
    Confirmed Service Review
    December 2, 2022
    Great service and communication

  • Callie E

    NEW BERN, NC | 2020 Chevrolet Sonic
    Confirmed Service Review
    November 24, 2022
    Great Service