Our Reviews
Thomas G|2026 Chevrolet Trax
Confirmed Service Customer
3/20/2026
Everything happened as planned.
3/23/2026
Good Morning Thomas, want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Bill H|2002 Chevrolet TrailBlazer
Confirmed Service Customer
9/8/2025
Treated well, kept informed, pleasant surroundings, promptservice.
9/8/2025
Good Afternoon Bill, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
NEW BERN, NC
Zachary N|2014 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/10/2025
My advisor Kayla was the best at dealing with the issues on my truck
9/11/2025
Good Morning Zach #1!!! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
JACKSONVILLE, NC
Griffin R|2023 Chevrolet Colorado
Confirmed Service Customer
9/10/2025
Always a pleasure working with those people especially Theodore who is so sweet and funny. He is a gem!!! Kayla is always there when i have a question. I trust her completely!!!
9/11/2025
Good Morning Griffin! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Rhonda B|2024 Chevrolet Equinox
Confirmed Service Customer
9/11/2025
Kayla is so kind and professional. She helped me pick out my new set of tires. She took the time to tell me all the services the technician would do. I left my vehicle at the service center. I received a call as soon as the work was finished.
9/16/2025
Good Morning Rhonda!, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Kayla
COVE CITY, NC
Edward D|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
9/9/2025
Great.
9/11/2025
Good Morning Ed, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
HAVELOCK, NC
Camille H|2016 Chevrolet Corvette
Confirmed Service Customer
9/13/2025
Told me it would take 2 hours. Received ride home and return pickup.
9/16/2025
Good Morning Camille! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Alyssa
NEW BERN, NC
Stephen F|2025 Chevrolet Colorado
Confirmed Service Customer
9/16/2025
On time and friendly
9/17/2025
Good Morning Stephen, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
POLLOCKVILLE, NC
Rose O|2025 Chevrolet Corvette
Confirmed Sales Customer
9/12/2025
Greeted by Dustin , who was able to answer all of my questions. Very respectful & polite. Purchased a 2025 Corvette. Would recommend this dealership to my friends! The staff were extremely nice.
NEW BERN, NC
Martha B|2000 Chevrolet Malibu
Confirmed Service Customer
9/12/2025
I worked with Kayla and she was helpful. I appreciated how she and the service people worked to get parts and fix my car as my car is old. Thanks to all
9/16/2025
Good Morning Martha! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Kayla
NEW BERN, NC
Candee W|2024 Chevrolet Colorado
Confirmed Service Customer
9/18/2025
This dealership makes me feel like I am not just another customer, but someone they know and are invested in keeping as a customer.
9/19/2025
Good Morning Candee! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Griffin R|2023 Chevrolet Colorado
Confirmed Service Customer
9/24/2025
Kayla is always great. Always helpful. I love working with her. I trust her. That says a lot
9/25/2025
Good Morning Griffin! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few da ys which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Emily C|2025 Chevrolet Traverse
Confirmed Service Customer
9/18/2025
It was a wonderful experience
9/19/2025
Good Morning Emily! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
KINSTON, NC
Steve L|2017 Chevrolet Traverse
Confirmed Service Customer
9/18/2025
Service crew were very professional. Service advisor kept me informed about the vehicle at all times
9/19/2025
Good Morning Steve! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
MAYSVILLE, NC
Lealer K|2016 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
Kayla was kind and patient with me. She was very reassuring and informative about what was going on with my car.
9/26/2025
Good Morning! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few da ys which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Paul A|2020 Chevrolet Colorado
Confirmed Service Customer
9/15/2025
Great customer service. Friendly, knowledgeable.
9/16/2025
Good Morning Paul! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
NEW BERN, NC
Florian W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/19/2025
All good
9/22/2025
Good Morning Florian, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
NEW BERN, NC
John A|2023 Chevrolet Blazer
Confirmed Service Customer
9/19/2025
VerY PROFESSIONAL AND KNOW
9/22/2025
Good Morning John, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
BAYBORO, NC
Patricia T|2023 Chevrolet Traverse
Confirmed Service Customer
10/13/2025
Excellent
10/8/2025
Good Morning Patricia! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
ERNUL, NC
Brad T|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/21/2025
I felt welcomed when I arrived and was kept informed of the status of my vehicle.
9/22/2025
Good Morning Brad! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Deborah H|2021 Chevrolet Equinox
Confirmed Service Customer
9/26/2025
Kayla was friendly and informative. Quick service
9/29/2025
Good Morning Deborah, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors wi thin the next few da ys which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Alyssa A|2012 GMC Yukon
Confirmed Service Customer
10/8/2025
awesome team
10/9/2025
Good Morning Alyssa! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Kishshanna I|2021 Chevrolet Tahoe
Confirmed Service Customer
10/8/2025
Chevy service advisors Alyssa & Kayla are SUPER helpful and knowledgeable!! Also courteous and polite!! The Technician AJ has great car manners and very nice to work with!! I’m glad I came to Chevy of NB.
10/9/2025
Good Morning Mrs. Inman, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa & Kayla
NEW BERN, NC
Nancy T|2020 Chevrolet Equinox
Confirmed Service Customer
9/28/2025
Friendly staff, excellent service, fair prices
9/29/2025
Good Morning Nancy! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors wi thin the next few da ys which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
NEW BERN, NC
Joy E|2026 Chevrolet Equinox
Confirmed Sales Customer
10/10/2025
Dustin was so nice and easy to work with. He helped get everything set up for me and explained all the gadgets in a way even a computer idiot like me could understand
NEW BERN, NC
Crystal W|2025 Chevrolet Equinox
Confirmed Service Customer
9/19/2025
I was just getting a basic oil change and a tire rotation. They were running a little behind which I was OK which they offered me a shuttle if I had to leave earlier, but I just decided to wait. they know my name and they recognize my face when I walk through the door. They are very welcoming and the young man that actually service my car in the garage area was on top of it. I actually stepped outside and was watching inside the bay and he was on point and efficient. My salesman actually was walking through, ED Dozer and he stopped to speak with me. I believe I've bought about 90% of my cars from him so needless to say I had a great experience.
9/22/2025
Good Morning Crystal! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
VANCEBORO, NC
Robert M|2023 Chevrolet Tahoe
Confirmed Service Customer
10/10/2025
Kayla is amazing!!!! So is the driver who drove us to lunch. Salvo!
10/13/2025
Good Morning Robert, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Gail W|2024 Chevrolet Tahoe
Confirmed Service Customer
10/21/2025
As always, terrific staff, work completed with no issues, waiting room is very pleasant.
10/22/2025
Good Morning Gail, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
ORIENTAL, NC
Sheila M|2017 Chevrolet Traverse
Confirmed Service Customer
10/7/2025
Kayla is a wonderful team player and the Service guys are Awesome. Thank God we have people like you all that’s here to help us.Sheila Morris
10/8/2025
Good Morning Sheila, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
VANCEBORO, NC
Robert W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
Found everyone to be very helpful and courteous. Work was done in a timely manner. Vehicle returned on time I found the entire experience very satisfying.
10/15/2025
Good Morning Robert, Good Morning!! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays w hich grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Paul H|2016 Chevrolet Cruze
Confirmed Service Customer
10/25/2025
Efficient
10/27/2025
Good Morning Paul, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few da y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
NEW BERN, NC
Richard J|2021 Chevrolet Tahoe
Confirmed Service Customer
10/25/2025
Great
10/27/2025
Good Morning Richard, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few da y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Karen K|2020 Chevrolet Malibu
Confirmed Service Customer
9/16/2025
New tires, alignment, oil change
9/17/2025
Good Morning Karen! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Joseph F|2023 Chevrolet Corvette
Confirmed Service Customer
10/23/2025
Outstanding as usual! No other service provider will EVER touch my Corvette!
10/24/2025
Good Morning Jospeh! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few day s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
NEW BERN, NC
Alyssa A|2006 Chevrolet Silverado
Confirmed Service Customer
10/23/2025
Love visiting service
10/24/2025
Good Morning Alyssa! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few day s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Heather W|2023 Chevrolet Blazer
Confirmed Service Customer
10/30/2025
Amazing, went to drop off my car for service the next day and the advisor was able to have my service completed for pickup that night
10/31/2025
Good Morning Heather, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Randy T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/26/2025
The service from Allysa, Kayla and Leann were excellent. They addressed and completed the repairs in a timely manner. They worked tirelessly to provide me a loaner while my truck was being repaired. They are truly amazing and professional people. They are a great example for true customer service. Prompt, courteous and professional. They are why I am a Chevy customer.
9/26/2025
Good Morning Mr. Tucker!!!!!!!!!!!!!!!! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few da ys which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa, Kayla & LeeAnn
NEW BERN, NC
Zachary N|2014 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/24/2025
My advisor was very helpful and nice. Would recommend to friends and
10/27/2025
Good Morning Zach! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few da y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
JACKSONVILLE, NC
Connie P|2019 Chevrolet Corvette
Confirmed Service Customer
10/29/2025
Check in was great, service was done in a timely manner and service advisors Kayla and Alyssa were excellent. Thank you !!
10/30/2025
Good Morning Connie, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
STONEWALL, NC
Rhonda B|2024 Chevrolet Equinox
Confirmed Service Customer
11/8/2025
Everyone was kind and professional. Kayla explained the repairs needed for my automobile. She explained the bill.
11/10/2025
Good Morning Rhonda, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
COVE CITY, NC
Jesse R|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/15/2025
Friendly staff. Very good experience.
10/16/2025
Good Morning Jesse, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays w hich grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Salli J|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
11/5/2025
Very knowledgeable. Easy to get an appointment. Completed in a decent amount of time.
11/10/2025
Good Morning Salli, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
AURORA, NC
Stephanie C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/5/2025
I went in for a state inspection and oil change. I was in and out in under an hour. Kayla was awesome and explained everything to me about the services before and after the truck was finished.
11/10/2025
Good Morning Stephanie, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
John V|2025 Chevrolet Colorado
Confirmed Service Customer
11/10/2025
Great people, great service
11/11/2025
Good Morning John, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
HAVELOCK, NC
Monquell J|2024 Chevrolet Trailblazer
Confirmed Service Customer
11/10/2025
There was one time before that they did not do the video and I made sure I make sure that I tell them every time since then to do a video which describes what’s going on with the car and is helpful with what they’re doing at the oil change etc. The video was not done. It was never texted to me on top of telling the girl in the beginning that I wanted to make sure that they did it. I checked my tires 3 days later cause I know that we need new ones soon. I was shocked they were all missed matched numbers above 35lbs back rear was high at 47 pounds which is not the 35lb normal weight. Each tire was different weights. I’d like to know who was the one working on my car. And at the end the girl I think her name was Alicia said all done. You can go and she didn’t explain anything or give me any paperwork. I asked her for the paperwork and she said there was something wrong with the system with the alliance. I said well can you just print out something so I can verify and put it in my glove compartment that I came here for the oil change. Other than that, nothing was explained to me at all. So she he printed me out the paperwok. Just something about this appointment was way just off. I just wanna feel that I have faith and I can trust in you guys to do the job right and feel safe driving our car.
NEW BERN, NC
Jon H|2019 Chevrolet Camaro
Confirmed Service Customer
11/16/2025
Staff was courteous and my visit was stress free.
11/17/2025
Good Morning Jon, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
NEW BERN, NC
Robert W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/11/2025
Service was prompt. Service advisor (Alyssa) did a fantastic job of evaluating the situation and keeping me informed as to the outcome and status of the repairs. Outstanding visit to service department of Chevrolet of New Bern.
12/12/2025
Good morning Robert, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w day s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
George C|2025 GMC Yukon
Confirmed Service Customer
10/6/2025
Andy met me with hospitality and a smile. Got my service done quickly and texted as well as called to say it was ready for pick up Always had great service at Chevy of NB
10/7/2025
Good Morning George! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
WAKE FOREST, NC
Sadie E|2024 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
Friendly and fast service.
10/7/2025
Good Morning Sadie! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ays which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
NEW BERN, NC
Ryan H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/3/2025
Kayla is awesome.
11/10/2025
Good Morning Ryan, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Shaqueena D|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/17/2025
Great experience!
12/18/2025
Good Morning Shaqueena, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
VANCEBORO, NC
Lealer K|2016 Chevrolet Equinox
Confirmed Service Customer
10/27/2025
I had a brake module installed. I was given an estimate which I planned my payment around. However when the job was done I was given a price that was much higher than I was quoted and expected. Although the service was goid, I was not very happy with that change in price!
NEW BERN, NC
Michael M|2023 GMC Sierra 1500
Confirmed Service Customer
11/20/2025
Diagnosed and corrected an oil leak, then detailed the heck out of my truck.
11/20/2025
Good Morning Michael, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Garland A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/28/2025
Between your service employee and the excellent salesman who helped us with a matter. Couldn’t asked for anything better
11/29/2025
Good Morning Garland, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
GREENVILLE, NC
Douglas W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/24/2025
Your service department is excellent. Very courteous and respectful.
12/29/2025
Good Morning Mr. Wheeler, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
HAVELOCK, NC
Daniel H|2015 Chevrolet Colorado
Confirmed Service Customer
10/17/2025
3hr wait time
POLLICKSVILLE, NC
Linda H|2017 Chevrolet Traverse
Confirmed Service Customer
11/12/2025
It was a good experience .
11/13/2025
Good Morning Linda! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Mark N|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/19/2025
Very quick and professional. They always work to take care of my truck
11/20/2025
Good Afternoon Mark, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
BAYBORO, NC
Alyssa A|2006 Chevrolet Silverado
Confirmed Service Customer
12/17/2025
Alyssa is the best
12/18/2025
Good Morning Alyssa, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Charles W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/23/2025
This was the final attempt at working with this service department. I’ve yet to have a good experience and the service is below average. As a business owner being left high and dry due to failed service and not having a loaner vehicle has bitten me multiple times. Reached out to another service department that will work with warranty and they even set me up with a loaner vehicle.
12/23/2025
Hello, Mr. Wasson, It was a pleasure talking with you today. If you ever need anything in the future please feel free to reach out to me anytime. Will Cayton Service and Parts Manager Chevy of New Bern 252-638-6161
HAVELOCK, NC
Joan T|2015 Chevrolet Traverse
Confirmed Service Customer
11/2/2025
Alyssa, Kayla and Le Ann continue to raise the bar on customer service. They are always prompt, courteous and professional. They are a true example of what customer service is all about. That is what keeps me buying Chevy products
11/10/2025
Good Morning Mr. Tucker, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Dora L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/3/2025
Love going always so nice and efficient!
12/4/2025
Good Morning Dora, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
GRANTSBORO, NC
Edward M|2022 Chevrolet Malibu
Confirmed Service Customer
12/5/2025
Always friendly and quick. I completely trust the mechanics and service representatives to do their best.
12/8/2025
Good Morning Edward, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Byron M|2025 Chevrolet Equinox
Confirmed Service Customer
12/25/2025
Super easy check in! Great customer service and keeping me informed on areas of concern with the vehicle.
12/29/2025
Good Morning Byron, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
LA GRANGE, NC
Patrick W|2020 Chevrolet Blazer
Confirmed Service Customer
10/28/2025
Kayla was Great to work with! She took Good care of us getting the car fixed and back to us as soon as possible. 5 of 5 Stars!
10/29/2025
Good Morning Patrick, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
James M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/28/2025
Service was fast and thorough
10/29/2025
Good Morning James, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d a y s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andrew
NEW BERN, NC
Michael B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/12/2025
Equipment was delivered on time, and service was done to my satisfaction. A very pleasant experience.
12/15/2025
Good Morning Mr. Brett, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next fe w d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
NEW BERN, NC
Michael L|2024 Chevrolet EQUINOX
Confirmed Service Customer
1/5/2026
The gentleman who helped me was informative, polite, and genuinely seemed to enjoy his job. Thank you for a good experience!
1/9/2026
Good Morning Michael, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Georgiann B|2026 Chevrolet Equinox
Confirmed Sales Customer
11/2/2025
Helpful, friendly, not pushy or pressured sales people
NEW BERN, NC
Kishshanna I|2021 Chevrolet Tahoe
Confirmed Service Customer
11/20/2025
I came in about a squeeling noise. Tech found out it was my serpentine belt and had it changed. Everything was great!
11/21/2025
Good Morning Kishshanna, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -LeeAnn
NEW BERN, NC
Jenna B|2024 Chevrolet Tahoe
Confirmed Service Customer
12/28/2025
No issues. They kept me updated throughout the process.
12/29/2025
Good Morning Jenna, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
VANCEBORO, NC
Joseph M|2026 Chevrolet Equinox
Confirmed Sales Customer
1/8/2026
This location was by far the best dealership we have ever dealt with! Wayne, Dave, and Dustin were all super helpful from start to finish. They were very welcoming from the time I stepped on the lot to after our sale was complete. Not pushy at all, just overall friendly & very professional! We would definitely drive the additional time to go back to purchase another vehicle from this location!
CONWAY, SC
Judy Z|2024 Chevrolet Trax
Confirmed Service Customer
1/11/2026
My experience was great. Kayla is wonderful. She checks me in and keeps me updated throughout my visit. She's always a pleasure to work with
1/12/2026
Hello Judy, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Raymond S|2022 Chevrolet Traverse
Confirmed Service Customer
11/15/2025
Friendly people and quick service.
11/17/2025
Good Morning Raymond, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
ALLIANCE, NC
Nicholas G|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/15/2025
Great experience
11/17/2025
Good Morning Nicholas, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Andy
NEW BERN, NC
Richard V|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
Quick efficient service
1/15/2026
Good Morning Richard, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Aimee P|2022 Chevrolet Trailblazer
Confirmed Service Customer
1/14/2026
Fast, efficient and friendly service!
1/15/2026
Good Morning Aimee, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
VANCEBORO, NC
James S|2020 Chevrolet Blazer
Confirmed Service Customer
1/6/2026
As always, great service, less waiting time and good customers accommodations. CNB really is the one I trust with my autos.
1/9/2026
Good Morning James, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Jane S|2026 Chevrolet Equinox
Confirmed Sales Customer
1/6/2026
Dustin Blanton, my sales professional was polite, attentive to my needs and budget, as well as patient. He understood that my time was valuable and every minute was used covering every detail. New Bern Chevy was clean and quiet; it was a great experience in every aspect. Dave Maxson was very detailed in explaining my loan. He was pleasant and down to earth. A great guy. Overall, I would go back there again and recommend it highly. This was my first time working with the two of them, but I am glad I had the pleasure. Prior to this experience, I thought I wanted a Volvo- Kevin Moss, Kristin Williams, and Bill Anderson were all attentive to my questions, responding in an extremely timely manner.
POLLOCKSVILLE, NC
Kathline W|2021 Chevrolet Equinox
Confirmed Service Customer
1/16/2026
Staff very helpful. Lounge comfortable.
1/19/2026
Good Morning Kathline, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Norman W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/16/2026
Great service. Quick process. Kayla once again showed outstaning customer service.
1/19/2026
Good Morning Norman, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
SWANSBORO, NC
David B|2026 Chevrolet Colorado
Confirmed Sales Customer
12/23/2025
As soon as I walked in, I was immediately helped by Wayne who was able to answer any questions I had. Throughout the entire process, he was extremely professional and easy to work with. Wayne and Scott were able to guide me through all the paperwork with ease, making my experience that much better. Following the purchase, Wayne guided me through how to setup the vehicle preferences, OnStar, and myChevrolet app on my phone. For as long as I am in the area, this will be the only place I do business with in regards to my vehicle. I trust the entire crew in what they do and in the way they do business.
CHERRY POINT, NC
Joyce M|2025 Chevrolet Traverse
Confirmed Service Customer
12/23/2025
Refused to look at my 25 Chevy Traverse when I took it in. Never will I inconvenience that dealership with my business again
12/23/2025
Hello Joyce Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I would like to get some more information if I could please, in regard to your service visit. I also see that we have parts here for you. I just left you a voicemail and would love the opportunity to address your concerns. Warmest Regards, LeeAnn Krauss Fixed Operations Director Chevy of New Bern 252-638-6161
NEW BERN, NC
Candee W|2024 Chevrolet Colorado
Confirmed Service Customer
1/16/2026
The team is always helpful from the moment you step in the office. Kayla makes certain to make you feel comfortable and makes you feel like you are not just a number. She and Andy were great throughout my visit.
1/19/2026
Good Morning Candee, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Bradley B|2025 Chevrolet Equinox
Confirmed Service Customer
1/16/2026
Courteous and efficient.
1/19/2026
Good Morning Bradley, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
MOREHEAD CITY, NC
Allen B|2014 Chevrolet Captiva Sport
Confirmed Service Customer
1/11/2026
paid almost $5000.00 to have the catalytic converter replaced. the next week the car have the exact same trouble and were told it was something else to the tune of $2300.00. need to replace your system diagnostic tools!
COVE CITY, NC
James W|2019 Chevrolet Equinox
Confirmed Service Customer
1/11/2026
Service members very knowledgeable and professional.
1/12/2026
Hello James, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Willie C|2025 Chevrolet Equinox
Confirmed Service Customer
1/20/2026
Great service team and always on top things and issues. Love their intake service or how thery recieve incoming vehicles for service calls. Monitoring system on your services that you rate is great telling you what your vehicle has and do not have.
1/20/2026
Good Morning Mr. Coleman, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Harold H|2026 Chevrolet Traverse
Confirmed Sales Customer
1/20/2026
Kevin was great!
COVE CITY, NC
Robert P|2025 Chevrolet Equinox
Confirmed Service Customer
1/23/2026
Ease of scheduling, professional representatives, comfy waiting area, excellent service.
1/26/2026
Good Morning Robert, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Alyssa A|2006 Chevrolet Silverado
Confirmed Service Customer
12/24/2025
awesome service team!
12/29/2025
Good Morning Alyssa, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Richard C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/22/2026
Everything about this dealership was great from knowledgeable, friendly and excellent customer service.
NEW BERN, NC
Jeffery B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/23/2026
Dustin was very helpful and helped me find the perfect truck!
JACKSONVILLE, NC
Joel M|2017 GMC Acadia Limited
Confirmed Service Customer
1/23/2026
It was very efficient service.
1/26/2026
Good Morning Joel, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Randy T|2026 Chevrolet Silverado 1500
Confirmed Service Customer
1/26/2026
The customer service just keeps getting better and better each time I go in. Kayla doe a very good job checking off all the boxes to the customer so it eliminates the doubt a customer might have. Leann has done a excellant job of mentoring her people to make them the best team in the business.
1/29/2026
Good Morning Randy! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Richard V|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/29/2025
Quick courteous service
12/30/2025
Good Morning Richard, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few day s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kinsey
NEW BERN, NC
Keith F|2017 Chevrolet Colorado
Confirmed Service Customer
1/14/2026
Everyone was very helpful and very nice
1/15/2026
Good Morning Keith, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few d ay s which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
TRENT WOODS, NC
David C|2022 Chevrolet Colorado
Confirmed Service Customer
1/21/2026
Took way to long just for an oil change. My appointment was at 1pm. I arrived at 12:50pm. I left around 3:45. Its the first time I had my oil changed on a Saturday. Other than that, very professional and courteous.
1/22/2026
Good Morning David! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to apologize that your service visit took longer than expected. I would love the opportunity to turn your experience in perfect one, if you would so allow me to. Which is why I would like to offer you a FREE oil change offer. You can use this at any future service visit. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
David S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/29/2026
Awesome sales Team and great hospitality
NEW BERN, NC
Kenneth D|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/28/2026
Great service
1/29/2026
Good Morning Kenneth! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
JOSEPH S|2026 Chevrolet Colorado
Confirmed Sales Customer
2/6/2026
Phenomenal experience
NEW BERN, NC
Reitzel, R|2024 Chevrolet Equinox EV
Confirmed Service Customer
2/6/2026
Great job and everyone was friendly.
ALYSSA AMMONS
2/10/2026
Good Morning Richard, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Cunningham, G|2025 GMC Yukon
Confirmed Service Customer
2/9/2026
I had another speedy and super experience by the service department for my oil change service George C
RYAN GRUGIN
2/10/2026
Good Morning George, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
WAKE FOREST, NC
Rasband, T|2026 Chevrolet Traverse
Confirmed Service Customer
2/11/2026
Kayla made the inconvenience as convenient as she could! Very attentive and helpful.
KAYLA TEBEAU
2/13/2026
Good Morning Tammy! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
COVE CITY, NC
Susan S|2019 Chevrolet Equinox
Confirmed Service Customer
1/20/2026
The service is always done in a reasonable time. The staff are all friendly and they never try to sell you anything you don’t need this has been my dealership for over 10 years.
1/20/2026
Good Morning Susan! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
Rodney M|2024 Chevrolet Equinox
Confirmed Service Customer
1/20/2026
Sales and service employees were great, there were a few mixups with window stickers and inspections but employees resolved these quickly.
1/20/2026
Good Morning Rodney, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
MOUNT OLIVE, NC
Potter, W|2025 Chevrolet Trailblazer
Confirmed Service Customer
2/4/2026
Associate never called about my car, if it was finished, or if they were going to bring it to us. Had to get a ride to the dealership after they said they would bring it to me after I dropped it off at 8:30am. Called 3 or 4 times to try and get an answer on it.
NEW BERN, NC
Vurckio, W|2025 Chevrolet Equinox
Confirmed Service Customer
2/11/2026
Pleasant staff and fast service!
RYAN GRUGIN
2/13/2026
Good Morning Wendy! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
William C|2024 Chevrolet Traverse
Confirmed Service Customer
1/27/2026
Easy in and out. Couldn’t be happier!
1/29/2026
Good Morning Will! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kinsey
NEW BERN, NC
Carbonell, K|2020 Chevrolet Traverse
Confirmed Service Customer
2/1/2026
Communication was great and got in and out at the expected times and I could go about my day.
RYAN GRUGIN
2/5/2026
Good Morning Kenneth, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Tammeling, P|2024 Chevrolet Equinox
Confirmed Service Customer
2/5/2026
They took the cat immediately to check a leak in the tire.
KAYLA TEBEAU
2/5/2026
Good Morning Peter, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Gault, C|2015 Chevrolet Sonic
Confirmed Service Customer
2/17/2026
All on time
KAYLA TEBEAU
2/19/2026
Good Morning Clarence, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
TRENT WOODS, NC
Sylvia E|2019 Chevrolet Traverse
Confirmed Service Customer
1/25/2026
First of all I was welcome at the vehicle as I arrived. Secondly, I was welcoming into the building to discuss my service for my vehicle. I was also greeted with a smile that made me feel at home. They let me know that there was refresh in waiting room ,that I was welcome to have some of those as I waited, I had a nice big screen TV I could watch anything I wanted to ,they even had the control open where you can change the channels. I just feel really at home. The hospitality was great at Chevrolet Of New Bern. Thank you for your service.
1/26/2026
Good Morning Sylvia, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
TRENTON, NC
Maria W|2025 Chevrolet Equinox
Confirmed Service Customer
1/25/2026
Kayla is always fantastic!
1/26/2026
Good Morning Maria, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Regina W|2025 Chevrolet Traverse
Confirmed Service Customer
1/30/2026
Everyone was very friendly and took very good care of my car!!
NEW BERN, NC
Price, D|2025 Chevrolet Suburban
Confirmed Service Customer
2/18/2026
Good service. friendly staff
KAYLA TEBEAU
2/19/2026
Good Morning Donald, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
DANA W|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/18/2026
Great experience- quick and painless
EMERALD ISLE, NC
Roth, E|2019 Chevrolet Equinox
Confirmed Service Customer
3/5/2026
This was one of the best regular maintenance services I have experienced at this dealership. All the standard tasks were performed as expected except the tech didn't reset my oil pressure gage on the dash. The timing of performing all tasks took roughly 35 mins, much better than over 60mins with previous visits.
KAYLA TEBEAU
3/10/2026
Good Morning Eugene, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! I will also address the tech for not resetting your oil life monitor. Thank you so much for making me aware. -Kayla
NEW BERN, NC
ANTONIA T|2026 Chevrolet Colorado
Confirmed Sales Customer
3/11/2026
I had an incredible experience working with Mr. David Maxson at Chevy Lincoln Volvo of New Bern. He truly went above and beyond throughout the entire process. Not only did he handle everything with patience and professionalism, but he also worked with me long-distance while assisting my mother in person, which could not have been easy at times. David made sure we got exactly what we were looking for—the right truck, the right color, and the right make—without ever making the process feel stressful. His dedication, communication, and willingness to go the extra mile made all the difference. If you’re looking for someone who genuinely cares about helping you find the right vehicle, David Maxson is absolutely the person to ask for.
NEW BERN, NC
Wilson, N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/23/2026
Went in for a question concerning bumper to bumper coverage. Was able to get a same day appointment. Problem quickly identified and determination that it was covered was a relief. Good job to the team.
RYAN GRUGIN
3/24/2026
Good Morning Norman, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
SWANSBORO, NC
Harper, A|2024 Chevrolet Colorado
Confirmed Service Customer
3/25/2026
Mr Williams found me a manual jeep as I had asked for the staff is excellent friendly and very helpful
KAYLA TEBEAU
3/26/2026
Good Morning Alan, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Wheeler, D|2018 Chevrolet Equinox
Confirmed Service Customer
3/30/2026
Great service as always.
RYAN GRUGIN
4/9/2026
Good Afternoon Douglas, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
HAVELOCK, NC
Hendricks, K|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/30/2026
I dropped my vehicle off on Feb. 9th. and gave permitted to run diagnostics. I then waited to hear from tech. On findings, I called tech. on Feb. 12th. Three days after dropping off to see what had been done, I was told that diagnostics were still being run, and that I would receive a call when finished. I asked how they were running diagnostics on my vehicle when it was sitting in the parking lot. was told that tech. had other projects that he was working on and would get back to mine when those were finished. I got a call on Feb. 24th telling me what was found from those extensive diagnostics, and I was told I need to pay 1834.68 for parts in order for them to start repairing my vehicle. I paid with a credit card over the phone, and I was told that my vehicle would be ready by the end of the week. The end of the week came and went, and I heard nothing. I called the Tech. On March 2nd. And was told more testing was needed, I received a call on Mar 16th. telling me I needed to pay 2341.19 to cover the cost of parts discovered from the diagnostics test, and that my vehicle would be ready at the end of the week. I never received a call. I called and was told the tech that was working on it was not working, was sick, and would call me when the tech. return and finished my vehicle. Ten days later, I received a call saying it was finished. This was not a good experience at all. I believe I was lied to, and when I would call for information on my vehicle, because they were not communicating with me, the service tech. sounded annoyed that I was asking questions.
ERNUL, NC
ZION D|2025 Chevrolet Traverse
Confirmed Sales Customer
2/16/2026
Great experience! Mr. ED was friendly, professional, and made the process easy and stress-free
BAYBORO, NC
Tucker, R|2026 Chevrolet Silverado 1500
Confirmed Service Customer
3/19/2026
LeAnn continues to raise the bar on service excellence by motivating her people to make sure the job is done right. Kala and Andrew do a superb job of greeting the customer and explaining the work in the beginning and the follow up afterwards. This is why I am a Chevy customer
RYAN GRUGIN
3/20/2026
Good Morning Mr. Tucker! It is always our pleasure to work with you!!! Thank you for your kind words and choosing Chevy of New Bern!!! Warmest Regards, LeeAnn & the Team
NEW BERN, NC
Debiase J|2018 Chevrolet Equinox
Confirmed Service Customer
3/19/2026
Very brief. Unable to afford cost of repairs.
RYAN GRUGIN
3/20/2026
Good Morning Joseph! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
ZACKARY P|2026 Chevrolet Traverse
Confirmed Sales Customer
3/19/2026
Everyone was absolutely amazing! Dave and Wayne made the process the easiest I’ve ever bought a new car! Definitely coming back!
NEW BERN, NC
Wainwright, E|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/31/2026
Excellent service….HOWEVER WITH AN APPOINTMENT IT SHOULD NEVER TAKE 2 HOURS FOR AN OIL CHANGE AND ROTATION.
NEW BERN, NC
Ward, C|2025 Chevrolet Equinox
Confirmed Service Customer
4/7/2026
They always greet me, and this time they weren't running behind and so I was in and out
KAYLA TEBEAU
4/9/2026
Hello Crystal, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
VANCEBORO, NC
Whitaker, E|2026 Chevrolet Equinox
Confirmed Service Customer
2/13/2026
Everyone is always helpful and very kind.
ALYSSA AMMONS
2/19/2026
Good Morning Elizabeth, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
WILLIAMSTON, NC
Cranford, R|2025 Chevrolet Tahoe
Confirmed Service Customer
2/13/2026
Very easy and very professional.
KAYLA TEBEAU
2/19/2026
Good Morning Randall, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Macomber J|2022 Chevrolet Malibu
Confirmed Service Customer
3/13/2026
Service was excellent from beginning to end! Comfortable waiting area and nice refreshments complimentary is a plus. The wait time was minimal and was glad that they notified us of an issue with tire wear. Very helpful staff.
KAYLA TEBEAU
3/19/2026
Good Morning Edward, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! I will also address the tech for not resetting your oil life monitor. Thank you so much for making me aware. -Kayla
NEW BERN, NC
Malone, F|2021 Chevrolet Traverse
Confirmed Service Customer
4/13/2026
I had a great experience! Office staff were extremely knowledgeable and well trained.
KAYLA TEBEAU
4/14/2026
Good Morning Flora, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Price, D|2025 Chevrolet Suburban
Confirmed Service Customer
4/10/2026
Excellent service and pleasant staff
KAYLA TEBEAU
4/13/2026
Good Morning Donald, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Dozier, E|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
4/15/2026
Great folks
Kinsey Pilkington
4/20/2026
Good Morning Ed, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Kinsey
HAVELOCK, NC
Wallace, G|2024 Chevrolet Tahoe
Confirmed Service Customer
4/17/2026
Kayla is exceptional! Polite, friendly and professional.
KAYLA TEBEAU
4/20/2026
Good Morning Gail, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Kayla
ORIENTAL, NC
Mills J|2025 Chevrolet Equinox
Confirmed Service Customer
4/17/2026
Services were provided promptly and transportation services during the wait was very considerate.
KAYLA TEBEAU
4/20/2026
Good Morning Raymond, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Kayla
VANCEBORO, NC
Piland, R|2023 Chevrolet Tahoe
Confirmed Service Customer
2/13/2026
There are several things that I expect when I take my time to get required service after paying thousands of dollars for the vehicle . This dealership did a great job of reducing my concerns by being on time , on budget and providing good information on future potential problems .
ALYSSA AMMONS
2/19/2026
Good Morning Reginald, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
ORIENTAL, NC
Barwick, R|2024 Chevrolet Equinox
Confirmed Service Customer
2/27/2026
Everyone was very professional and helpful! Very patient and kind.
KAYLA TEBEAU
3/4/2026
Good Morning Rhonda! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Glisson, T|2026 Chevrolet Trax
Confirmed Service Customer
3/20/2026
Everything happened as planned.
RYAN GRUGIN
3/23/2026
Good Morning Thomas, want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Conaty, J|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
4/26/2026
Went for an an inspection and oil change. Was not happy that a fuel treatment was added without my knowledge. If it is now part of the standard oil change, it should be listed as such. I have never had this happen before and have been a customer for at least 10 years.
Jennifer Knox
4/27/2026
Good Morning Joe, We do apologize for any inconvenience. The fuel treatment did become part of the oil the change service recently and is listed in all our menu packages. I am truly sorry that was not fully explained to you. Please allow me to offer you a complimentary oil change to make up for this lack of communication. You can utilize this at any time in the future. Thank you again for making us aware so that we can learn from this and make it better in the future. Warmest Regards, LeeAnn Krauss Fixed Operations Director
NEW BERN, NC
John D|2025 Chevrolet Equinox
Confirmed Service Customer
1/21/2026
Good, courteous, professional service. My vehicle’s work was completed in a timely fashion.
1/23/2026
Good Morning Mr. Duff, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Alyssa
NEW BERN, NC
King, B|2025 Chevrolet Equinox
Confirmed Service Customer
2/25/2026
Very polite hassel free
RYAN GRUGIN
2/25/2026
Good Morning Bobby, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
POLLOCKSVILLE, NC
Coleman J|2025 Chevrolet Equinox
Confirmed Service Customer
4/23/2026
Friendly, sincere, down to earth and very team environment for there customers. Go out there way to assist you on requests.
KAYLA TEBEAU
4/24/2026
Good Morning Willie, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Nelson, G|2020 Chevrolet Equinox
Confirmed Service Customer
4/27/2026
Took 3 days for repair. But was given a loan car to use, which helped a lot.
ALYSSA AMMONS
4/28/2026
Good Morning Gloria, We really appreciate your patience while we repaired your vehicle. I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
Dixon, D|2022 Chevrolet Trax
Confirmed Service Customer
2/17/2026
After short wait to get checked in things happened in a timely manner.
KAYLA TEBEAU
2/19/2026
Good Morning Douglas, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
CHOCOWINITY, NC
Kinlaw, K|2020 Chevrolet Malibu
Confirmed Service Customer
2/20/2026
I was informed about the services scheduled and the wait time was minimal.
KAYLA TEBEAU
2/23/2026
Good Morning Karen, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Kayla
NEW BERN, NC
Sidwell, B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/20/2026
Service was done in a timely manner. Service department team kept me informed of every step of service and care of my vehicle.
Jennifer Knox
4/21/2026
Good Morning Barbara! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Jennifer
VANCEBORO, NC
Jones, C|2014 Chevrolet Corvette
Confirmed Service Customer
5/11/2026
Very quick and I was in and out!
ALYSSA AMMONS
5/12/2026
Good Morning Chad, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
Yo, M|2025 GMC Yukon
Confirmed Service Customer
4/30/2026
Great
Jennifer Knox
5/5/2026
Good Morning Man, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Fisher, K|2017 Chevrolet Colorado
Confirmed Service Customer
5/12/2026
Everything was great
KAYLA TEBEAU
5/14/2026
Good Morning Keith, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
TRENT WOODS, NC
Tucker, R|2026 Chevrolet Silverado 1500
Confirmed Service Customer
5/13/2026
As always Alyssa and Kayla continue to raise the bar on quality customer service. I was checked in quickly and the job was done to the high standards that make the service dept. A real pleasure to visit . I actually was able to observe 2 situations with customers that were handled very professionally. Alyssa had a customer on the phone that just wanted to keep explaining himself even though Alyssa remained calm and polite and continued to explain the situation to the customer. The customer finally agreed with her assessment. The other came in already a little agitated. She quickly addressed the situation and the lady had a whole new attitude. Now that’s customer service ! LeAnn continues to lead by example to have the best service team with Alyssa,Kayla and Jennifer which is new
ALYSSA AMMONS
5/14/2026
Good Morning Mr. Tucker! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla, Alyssa, Jennifer & LeeAnn
NEW BERN, NC
Tommasini, T|2024 Chevrolet Suburban 1500
Confirmed Service Customer
2/20/2026
Workers were friendly and efficient
RYAN GRUGIN
2/23/2026
Good Morning Theresa, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you! -Ryan
NEW BERN, NC
Watson, H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/7/2026
Normally when I bring in my vehicle for service the technician will come out and meet me in the driveway. However this time, after parking , getting of the vehicle and standing there waiting, but no one made an effort to get up out of there seat I walked inside to the customer service desk. Then I had to walk back out to the vehicle with the customer service representative to check in my vehicle. Upon its return, I notices that the vehicle had not received the curtesy wash that I was promised and no explanation as to why not. Maybe next time they will do better…
RYAN GRUGIN
3/13/2026
Good Morning Mr. Watson, We sincerely appreciate your feedback as it allows us to improve. Thank you so much for bringing this to our attention. We hope that you will allow us to regain your trust at your next service visit. Warmest Regards, LeeAnn Krauss Fixed Operations Director New Bern Auto Group
NEW BERN, NC
Wilyonson, M|2026 Chevrolet Silverado 1500
Confirmed Service Customer
4/24/2026
This was my first oil change and maintenance for my Chevy Silverado 1500. Even though I purchased my vehicle at another dealership out of town, the New Bern Chevy staff treated me well and took great care of servicing my vehicle. I will absolutely come back for all maintenance with them because they’re outstanding.
TRENT WOODS, NC
Daughtridge, C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/16/2026
Your service department is fantastic! Scheduling was quick and efficient, actually the next day!! Kayla is a real asset to your company! She is bright, professional, and incredibly helpful. She is a wonderful face for your business. I have shared her business practices with other businesses as a model to develop.
KAYLA TEBEAU
5/18/2026
Good Morning Charlie! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Price, D|2025 Chevrolet Suburban
Confirmed Service Customer
4/27/2026
Friendly staff providing good service. So far so good.
Jennifer Knox
4/28/2026
Good Morning Donald, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Zocco, J|2024 Chevrolet Trax
Confirmed Service Customer
5/6/2026
Kayla is always so helpful. She takes care of everything i need and keeps me up to date. The experience was great.
KAYLA TEBEAU
5/7/2026
Good Morning Judy! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Tripp, T|2022 Chevrolet Equinox
Confirmed Service Customer
5/13/2026
The workers were very tentative and professional. I also love the fact the dealership can send information to your phone beforehand.
KAYLA TEBEAU
5/14/2026
Good Morning Timmothy, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
VANCEBORO, NC
Macomber J|2022 Chevrolet Malibu
Confirmed Service Customer
5/20/2026
We get Fast and courteous service every time from NB Chevrolet. Plus the service representatives always inform us of any future issues.
KAYLA TEBEAU
5/21/2026
Good Morning Edward! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Melton, L|2019 GMC 1500 Sierra
Confirmed Service Customer
4/20/2026
KAYLA AND CRUZ DID WONDERFUL WORK NEED A RAISE FOR THE BOTH OF THEN PARTS TEAM HELPING OUT AND GETTING PART QUICK AS WELL.
KAYLA TEBEAU
4/21/2026
Good Morning Luke! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Kayla
NEW BERN, NC
Fuller, J|2026 GMC Sierra 1500
Confirmed Service Customer
5/1/2026
I chose to take my 2026 GMC Sierra Denali to Chevrolet of New Bern for the 1st service on my truck, because I have had nothing but positive experience with this dealership from sales to service, they are top notch. The service department at C of NB is the ONLY place I will take my vehicles for service. They have several Corvette specialists that take care of my Vette and I plan on taking my GMC there for as long as I own it!
Jennifer Knox
5/5/2026
Good Morning Joseph, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
CLIFFORD S|2026 Chevrolet Equinox EV
Confirmed Sales Customer
5/28/2026
Great service and wonderful experience because of salesperson Dustin Blanton. He went above and beyond what we expect from folks who make their living selling. He sold himself to us with his kindness and accommodating manner. He treated us like family. He gave as us all the "pros" and pointed out the "cons" so we could make a decision that we would not regret. Not only do we have a new car but a new friend that we recommend highly! The dealership is smart to have people like Dustin Blanton representing them.
HATTERAS, NC
Smith, R|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/8/2026
Allysa 5 star attitude!!
ALYSSA AMMONS
6/9/2026
Good Morning Rexford, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
TINA B|2026 Chevrolet Equinox
Confirmed Sales Customer
5/6/2026
It was a wonderful experience
BAYBORO, NC
Gesa, N|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/7/2026
Great experience. Friendly
KAYLA TEBEAU
5/8/2026
Good Morning Nicholas, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Johnson, T|2025 Chevrolet Tahoe
Confirmed Service Customer
6/1/2026
Everyone at the dealership was kind and polite, my service was completed in a timely manner. The waiting area was stocked with soda, water, coffee and snacks.
KAYLA TEBEAU
6/2/2026
Good Morning Timothy! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Sidwell, B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/3/2026
Very pleased with my experience. Jennifer kept me up to date on the service that was being done on my vehicle.
Jennifer Knox
6/4/2026
Good Morning Barbara! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
VANCEBORO, NC
Harris, D|2026 Chevrolet Equinox
Confirmed Service Customer
6/11/2026
Everybody Sooo helpful And friendly
Jennifer Knox
6/12/2026
Good Morning Deanna, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Smith, S|2019 Chevrolet Equinox
Confirmed Service Customer
5/20/2026
Always a good experience
ALYSSA AMMONS
5/21/2026
Good Morning Susan! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
Dilbeck, W|2019 Chevrolet Colorado
Confirmed Service Customer
6/2/2026
The people there were polite and the service was quick.
Jennifer Knox
6/4/2026
Good Morning William, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Tucker, R|2026 Chevrolet Silverado 1500
Confirmed Service Customer
6/5/2026
Leann/Will/alyssa/kayla/and a new addition to the team Jennifer continue to raise the bar on the excellence of quality customer care and service. There greeting is always friendly and professional and attentive to all my requests. The job was discovered/ fixed and done right . This is what a service dept should be like at every dealership / another reason I buy Chevys
ALYSSA AMMONS
6/9/2026
Good Morning Mr. Tucker, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -From All of us at Chevy of New Bern
NEW BERN, NC
Swift, J|2020 Chevrolet Blazer
Confirmed Service Customer
6/12/2026
As always, outstanding job in all departments.
KAYLA TEBEAU
6/15/2026
Good Morning James! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
LINDA P|2026 Chevrolet Equinox
Confirmed Sales Customer
5/21/2026
I had a wonderful experience recently. Dustin helped me and did a great job answering all my questions
BLOUNTS CREEK, NC
Wilson, N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/18/2026
Kayla got me checked in quickly and kept me updated on progress. In and out on a reasonable time. Great customer service.
KAYLA TEBEAU
6/18/2026
Good Morning Norman! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
SWANSBORO, NC
Kaul, T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/21/2026
Everything was done very professionally!
ALYSSA AMMONS
6/22/2026
Good Morning Thomas! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
GRIFTON, NC
Anderson, J|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/22/2026
Great Service Great Communication Great Customer Service Very Satisfied!!!
ALYSSA AMMONS
6/23/2026
Good Morning Johnnie! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
WASHINGTON, NC
Dipasquale, G|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
6/27/2026
The check in process was easy and efficient. The service department did an excellent job of communicating what was needed beyond the initial service request. I live about an hour from the dealership and have been using local (closer) repair shops due to convenience. Based on my experience with those shops, I will be making the trip to the dealership from now on.
Jennifer Knox
6/29/2026
Good Morning Gary, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
ORIENTAL, NC
Howell, R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/21/2026
Kayla is awesome everytime!
KAYLA TEBEAU
4/21/2026
Good Morning Ryan! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next f ew days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you -Kayla
NEW BERN, NC
Knox, J|2017 GMC Acadia Limited
Confirmed Service Customer
6/15/2026
Wonderful experience
Jennifer Knox
6/16/2026
Good Morning Jennifer, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
HAVELOCK, NC
Barcynski, M|2000 Chevrolet Malibu
Confirmed Service Customer
6/16/2026
I have a veryold car that has lots of probkems..The staff and technicians go above and beyond to get my car fixed. I can't say enough good things about them. My thanks to the technicians and the special young lady, Alyssa who keep me going!!!!!!
ALYSSA AMMONS
6/18/2026
Good Morning Martha! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
Jewell, D|2024 Chevrolet Malibu
Confirmed Service Customer
6/30/2026
They took good care of me, even cleaned and detailed my car. I am most happy with a job well done.
Jennifer Knox
7/1/2026
Good Morning Debra, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Powers, B|2025 Chevrolet Traverse
Confirmed Service Customer
6/11/2026
It was my first time and everything was great.
Jennifer Knox
6/12/2026
Good Morning Bettie, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Carbonell, K|2020 Chevrolet Traverse
Confirmed Service Customer
6/19/2026
In and out in good time. I even had a ride back home and then picked back up by the courtesy driver when the Traverse was done.
ALYSSA AMMONS
6/22/2026
Good Morning Kenneth! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
CLEM H|2026 Chevrolet Colorado
Confirmed Sales Customer
6/22/2026
I would like to say that my sale person was great his name was Wayne ...... But when we went into the back to sign paper with Bryan ( I think ) he didn't go over any paper work just told me where to sign, he did tell me how much my payment where, I ask him why so high and he said that my credit was low. All Bryan wanted to talk about was his marriage in Charleston SC. Anyway when I got home with the new truck on Saturday evening I went to look for my paper work to see why my payment was so high.... well guest what no paper work. So I call Chevy in New Bern NC on Monday Moring and Bryan said that they would be mailing the paperwork to me..plus he also told me that the reason payment was high was because of the extend warranty which i thought that i had may very clear that I didn't want.... Bryan said he could take the extend warranty off..but it would take 8 to 12 week for it to come off....but my high payment would still be the same... anyway it's been over a week since i brought the truck .... Still no paper work or no phone calls .......I won't be going back there never again .....I've been buying GM Cars and Trucks since 1974... this is the worst experience I've ever had in buy a truck ......Clem Harper
GRANTSBORO, NC
Azersky, R|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2026
They didn’t do anything.
KAYLA TEBEAU
7/3/2026
Good Morning Ralph, I am very sorry that we were not able to duplicate your concern. I would more than happy to meet with you to see if we can recreate it together. Please let me know if that is an option for you as I would love to address your concerns. Warmest Regards, Will Cayton Service & Parts Manager 252-638-6161
NEW BERN, NC
Hunt, M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2026
great service advisors.
Jennifer Knox
5/25/2026
Good Morning Matthew, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
HAVELOCK, NC
Newcomer, N|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/17/2026
Alyssa is wonderful
ALYSSA AMMONS
6/18/2026
Good Morning Noah! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
VANCEBORO, NC
Freeman, T|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/22/2026
Young lady at the counter was very nice and helpful
Jennifer Knox
6/23/2026
Good Morning Thomas! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
GOLDSBORO, NC
Fisher, K|2017 Chevrolet Colorado
Confirmed Service Customer
7/3/2026
Had transmission replaced the mechanic and service technician did a great job on the transmission very happy with the truck
KAYLA TEBEAU
7/7/2026
Good Morning Keith, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
TRENT WOODS, NC
Gotlieb, S|2026 Chevrolet Corvette Stingray
Confirmed Service Customer
6/15/2026
A friendly greeting and quick service. I’m impressed with the facility and staff.
KAYLA TEBEAU
6/16/2026
Good Morning Stephen, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Lee, M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/25/2026
Everything went really well as expected no surprises
KAYLA TEBEAU
6/25/2026
Good Morning Michael, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
GRANTSBORO, NC
Hayes, W|2023 Chevrolet Equinox
Confirmed Service Customer
7/1/2026
Very professional staff. Would recommend their service.
Jennifer Knox
7/1/2026
Good Morning William! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Stewart, L|2026 Chevrolet Colorado
Confirmed Service Customer
7/7/2026
Respectful, Courteous & professional. When an issue with an incorrect part occurred, it was resolved without hesitation.
Jennifer Knox
7/13/2026
Good Morning Joseph, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
RANDALL H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/18/2026
The team was extremely helpful!
HOLLY RIDGE, NC
Salmons, D|2026 Chevrolet Silverado 1500
Confirmed Service Customer
5/19/2026
Great
ALYSSA AMMONS
5/21/2026
Good Morning David! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
Rowe, R|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/9/2026
People are very nice and polit.
KAYLA TEBEAU
6/10/2026
Good Morning Robert! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Coleman J|2025 Chevrolet Suburban
Confirmed Service Customer
6/13/2026
Always Super friendly and always taking of there customers. One of the best environments to wait on your vehicle.
ALYSSA AMMONS
6/15/2026
Good Morning Willie, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
Cunningham, G|2025 GMC Yukon
Confirmed Service Customer
7/20/2026
Another great job was done on our car. Quick in and out to our satisfaction! We are very pleased with the services we’ve received at CNB!!!🤗
Jennifer Knox
7/21/2026
Good Morning George! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
WAKE FOREST, NC
Knox, J|2017 GMC Acadia Limited
Confirmed Service Customer
5/26/2026
Best service advisor around !!!
Jennifer Knox
5/28/2026
Good Morning Jennifer! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
HAVELOCK, NC
Roth, E|2019 Chevrolet Equinox
Confirmed Service Customer
7/8/2026
This was one of the better service experiences that I have had with a regular oil change. No follow up issues to address and it was completed in a timely manner. I always enjoy the service representative, Kayla who is assigned to my service appointments. She is polite, friendly and very helpful when I have questions and also engages with good conversations about other topics. She's a valuable asset to the New Bern Chevrolet dealership.
KAYLA TEBEAU
7/13/2026
Good Morning Eugene, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Page, T|2016 GMC 3500HD Sierra
Confirmed Service Customer
7/23/2026
Service was outstanding. Arrived earlier than the scheduled appointment and was taken in early. Kayla greeted me as soon as I got out of my vehicle. She was great. After I added some additional service request, I was directed to the customer waiting room and told about the amenities there. The waiting room was excellent. While there Kayla noticed I was having trouble with getting the coffee machine to work so she came over and showed me how to operate it. Coffee was strong and hot, pastries were fresh. Kayla made my visit so refreshing. Thanks Kayla.
KAYLA TEBEAU
7/27/2026
Good Morning Mr. Thurman, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
WAXHAW, NC
Rivers, T|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/29/2026
Kayla was very polite helpful and knowledgeable. I was 700 miles from home and the dealership was very prompt in getting my vehicle diagnosed and repaired.
ALYSSA AMMONS
7/1/2026
Good Morning Terry!!! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -The Advisors (Alyssa, Jennifer, & Kayla) at Chevy of New Bern
GROTON, NY
Armbrust, P|2020 Chevrolet Colorado
Confirmed Service Customer
7/27/2026
Brian did a great job explaining everything and going over options for additional and future service
Brian Robinson
7/28/2026
Good Morning Paul, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Brian
NEW BERN, NC
Davis, Z|2025 Chevrolet Traverse
Confirmed Service Customer
7/31/2026
Amazing service from Cherblot! Professional, caring, and great attention to detail. I’m very happy with my results and highly recommend!
Jennifer Knox
8/1/2026
Good Morning Zion, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
BAYBORO, NC
Ezel, P|2026 Chevrolet Equinox
Confirmed Service Customer
8/1/2026
Quick check process. Would have been better to either get a loaner car or a ride to where I needed to go.
Jennifer Knox
8/6/2026
Good Morning Patrick, We appreciate your feedback as it helps us improve our customer satisfaction. We do apologize that we did not have a loaner car available the day of your service appointment. We would love to offer you a complimentary shuttle or lyft service anytime you are in for service. Thank you again & Warmest Regards! Will Cayton Service and Parts Director New Bern Auto Group
NEW BERN, NC
JAMES B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/2/2026
We had a very pleasant experience at New Bern Chevrolet. Our salesman, Ed Dozier was very knowledgeable and listened to what we were looking for, not high pressure. Everyone was very polite and friendly.
NEW BERN, NC
Dukes, K|2020 Chevrolet Malibu
Confirmed Service Customer
7/30/2026
It has a welcoming atmosphere and friendly staff.
KAYLA TEBEAU
7/31/2026
Good Morning Karen, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Caprio, D|2022 Chevrolet Colorado
Confirmed Service Customer
7/30/2026
They were very professional and courteous to my needs. My last experience with them was not the best. I was very disappointed in the time it took to get my oil changed. I waited almost 3 hours. I let them know this in an email and in returned I was told my next service would free of charge. When i went in for my service this time I did not have that email and I told them since I couldn't not prove this, I would still pay for my service. My service guy Brian told his manager, and they still honored that email. I could never ask for better service than that. I will always take my truck there and will recommend them to anybody who will listen. Thank you Chevrolet of New Bern.
Brian Robinson
7/31/2026
Good Morning David, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Brian
NEW BERN, NC
Lonstad, L|2015 Chevrolet Traverse
Confirmed Service Customer
8/4/2026
Service rep was knowledgeable, cooperative, and understood the problem which is hopefully now fixed. However, I reported the same problem in April and paid $2,500 for a new A/C compressor that didn't deal with the specific problem that I identified in writing in April. I am now charged $395 dollars for "diagnostics" that would have revealed the same issue in April, and which should have been but was not fixed in April. My intake forms in April specifically identify in writing the very same problem. I believe that I should not have been charged again for more "diagnostics" when I paid $2,500 for things that did not deal with the problem that I specifically stated in writing in April. Service rep apparently conveyed my request to management for a credit, because the issue was identified and known, and my request was denied. The previous service rep specifically confirmed that I had a 12-month warranty for service on the April problem, which was obviously not fixed then. Bottom line - I was upsold in April for $2,500, and am now charged for diagnostics that were unnecessary, as the problem was previously identified and not fixed.
NEW BERN, NC
Wheeler, D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/23/2026
Service was excellent as usual. The young lady in the service department is excellent with customer service.
ALYSSA AMMONS
7/27/2026
Good Morning Mr. Wheeler, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
HAVELOCK, NC
Romkowske, T|2020 Chevrolet Traverse
Confirmed Service Customer
7/24/2026
I’ve always had decent service and always done in a timely manner.
KAYLA TEBEAU
7/27/2026
Good Morning Thomas! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Krauss, A|2026 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/31/2026
I was greeted when first arrived by Kayla who handled my truck’s first service. Kayla kept me well informed during the service and showed me how to watch the video from the tech. My vehicle is all green.
KAYLA TEBEAU
8/6/2026
Good Morning Andrew! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Boulanger, J|2023 Chevrolet Colorado
Confirmed Service Customer
8/11/2026
There were smudges of something on my driver's passanger door and on my console. The gentleman got one of the guys from the shop to wipe it down. Whatever was on said rag was worse. Way to mess up paint on nice vehicle. Hopefully your guys can respect other people's property in the future. No one usually touches our vehicles; we were very disappointed that this was the case at a dealership.
NEW BERN, NC
Holt, A|2006 Chevrolet Silverado
Confirmed Service Customer
7/24/2026
Alyssa is the best
ALYSSA AMMONS
7/27/2026
Good Morning Alyssa, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Alyssa
NEW BERN, NC
Dixon, K|2026 Chevrolet Trailblazer
Confirmed Service Customer
8/13/2026
It was efficient and everyone was incredibly helpful
Jennifer Knox
8/18/2026
Good Morning Kasey, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
TRENTON, NC
Wallace, A|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
8/13/2026
The front desk associates were super helpful and very polite.
KAYLA TEBEAU
8/18/2026
Good Morning Alice, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
King, L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/17/2026
Expedient inspection of truck performed. Courteous induction from the staff member
Jennifer Knox
8/18/2026
Good Morning Lindsay, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Jennifer
NEW BERN, NC
Castaldo, C|2014 Chevrolet Corvette
Confirmed Service Customer
8/4/2026
Love my advisor, Kayla Tebeau. She's great!
KAYLA TEBEAU
8/6/2026
Good Morning Cherlyn, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Donovan, M|2020 Chevrolet Trax
Confirmed Service Customer
8/25/2026
Thank you so much!
KAYLA TEBEAU
8/25/2026
Good Morning Melissa! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Hoffman, C|2016 Chevrolet Corvette
Confirmed Service Customer
7/22/2026
Friendly staff. Work done promptly as scheduled. Clean waiting area. Overall A Plus
KAYLA TEBEAU
7/23/2026
Good Morning Camille, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Fell, S|2025 Chevrolet Colorado
Confirmed Service Customer
6/26/2026
excellent, on time and complete
KAYLA TEBEAU
6/29/2026
Good Morning Stephen, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
POLLOCKVILLE, NC
Rogers, J|2025 Chevrolet Traverse
Confirmed Service Customer
8/19/2026
Handled my warranty work in a professional and timely manner. Kayla was on top of it keeping me informed of the process.
KAYLA TEBEAU
8/24/2026
Good Morning Mr. Rogers, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
VANCEBORO, NC
Lauderman, R|2024 Chevrolet Trax
Confirmed Service Customer
7/2/2026
Work done quickly and efficiently
Brian Robinson
7/3/2026
Good Morning Reid, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Brian
NEW BERN, NC
Barwick, R|2024 Chevrolet Equinox
Confirmed Service Customer
8/6/2026
Kayla was wonderful. She explained everything that needed to be done. The Automotive technicians did an outstanding job of getting all of the checklist items taken care of. Everyone is so genuinely friendly and kind to all clients.
KAYLA TEBEAU
8/10/2026
Good Morning Rhonda! I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEW BERN, NC
Piland, R|2026 Chevrolet Tahoe
Confirmed Service Customer
8/21/2026
Two hours plus for rotate and oil . Somehow , you need to favorably triage folks who bought their vehicles at the servicing dealership . There are too many other choices for oil and rotation to spend two hours for service at your dealership .
ORIENTAL, NC
JUSTIN L|2026 Chevrolet Colorado
Confirmed Sales Customer
8/11/2026
Met the service manager for the trade in inspection. Everyone was courteous and polite. Received a far trade in value for my truck. Deal went smooth. Would recommend you give them a try.
ORIENTAL, NC
Wood, J|2023 Chevrolet Tahoe
Confirmed Service Customer
8/10/2026
Kayla was fantastic. Very helpful and always smiling.
KAYLA TEBEAU
8/11/2026
Good Morning John, I want to thank you so much for allowing me to be your service advisor at your most recent service visit at Chevrolet of New Bern. I want to also personally thank you for completing the pre-survey! You will be receiving a second survey from General Motors within the next few days which grades my performance as your service advisor. The Survey Contains one very important Question that ONLY impacts me and how I performed as your Service Advisor: That question is - How likely are you to recommend Chevy of New Bern to your family or friends? This survey is my personal report card and anything less than a 10 is failing. If you could please check your email for that survey and rate me a 10, I would greatly appreciate it! Thank you again for your time and for allowing me to assist you. -Kayla
NEWBERN, NC